Troubleshooting
I've received my card, but it doesn't work.
If this is a new or replacement card, it may need to be activated. For new cards, you may only need to create an account or login to your B4B Payments platform or app to activate the card. Depending on the company providing the card, or if the card ...
I tried to withdraw money from an ATM, but the money wasn't dispensed. The money has been debited from my account. What can I do?
Please call our Customer Service Team. Our team will take some details from you and send you a customer declaration. Once completed, please email the declaration back to us and we'll start a dispute process with the ATM provider (merchant). The ...
I tried to withdraw money from an ATM, but the money wasn't dispensed. I can see there is a pending transaction. How long will it take before the money is credited back to my card?
Usually the ATM will reverse this pending transaction, this can take up to 7 calendar days.
I did not receive One-Time Passcode SMS for 3D Secure
If you are finding that when making a purchase online you are not receiving a One Time Passcode (OTP) SMS to complete the purchase try the following: 1) Ensure that the latest software updates are present on your mobile device, and that there are no ...
How do I control what transactions are enabled on my prepaid card?
You can control your prepaid card logging into your online account or via our app, you can easily suspend your card, switch off ATM access or disable e-commerce transactions.
How do I report a lost or stolen card?
The best option is to login to the B4B Payments cardholder platform or app and select the button "Report a lost or stolen card." Cardholders may also call customer services within opening hours to speak with a representative, or through our automated ...