How do I report a lost or stolen card?
The best option is to login to the B4B Payments cardholder platform or app and select the button "Report a lost or stolen card."
Cardholders may also call customer services
within opening hours to speak with a representative, or through our automated IVR system available 27/7.
How are prepaid cards activated and registered?
B4B Payments prepaid cards may be activated using either the B4B Payments app or by going online to the B4B Payments cardholder portal. Physical prepaid cards: 1. Using the nine-digit card code printed on the front of the card and date of birth used ...
I've received my card, but it doesn't work.
If this is a new or replacement card, it may need to be activated. For new cards, you may only need to create an account or login to your B4B Payments platform or app to activate the card. Depending on the company providing the card, or if the card ...
How do I control what transactions are enabled on my prepaid card?
You can control your prepaid card logging into your online account or via our app, you can easily suspend your card, switch off ATM access or disable e-commerce transactions.
What service functionality is available on the B4B Payments App vs. B4B Payments cardholder platform?
Both the online B4B Payments platform and B4B Payments app feature the same servicing functionality. By using both the B4B online login portal and/or the B4B app available on both IOS and Android devices, cardholders may access and update the ...
Can I transfer my balance between two cards, if the cards are issued by different organisations?
Depending on the type of cards you are issued, and provided the personal details on both accounts match, you may be able to transfer balances between cards. Please contact our Customer Services Team for assistance.