I tried to withdraw money from an ATM, but the money wasn't dispensed. I can see there is a pending transaction. How long will it take before the money is credited back to my card?

• Related Articles

• I have a pending transaction from an online merchant. I've cancelled the order, how long before the money is credited back to my card?

  Most pending transactions that aren't completed will be credited back to your card in 7 working days. However car hire and hotel transactions can take up to 30 days.

• I tried to withdraw money from an ATM, but the money wasn't dispensed. The money has been debited from my account. What can I do?

  Please call our Customer Service Team. Our team will take some details from you and send you a customer declaration. Once completed, please email the declaration back to us and we'll start a dispute process with the ATM provider (merchant). The ...

• How long does it take for a transaction refund to show on my card?

  Once the merchant has processed your refund, it normally takes around 3-5 business days to return to your card balance.

• How do I raise a chargeback claim?

  In the first instance, please contact the merchant about the issue and try to resolve it directly with them. If unsuccessful, please gather all of the details about the claim (description of events, original purchase confirmation, any written ...

• I've received my card, but it doesn't work.

  If this is a new or replacement card, it may need to be activated. For new cards, you may only need to create an account or login to your B4B Payments platform or app to activate the card. Depending on the company providing the card, or if the card ...