I have a pending transaction from an online merchant. I've cancelled the order, how long before the money is credited back to my card?

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• I tried to withdraw money from an ATM, but the money wasn't dispensed. I can see there is a pending transaction. How long will it take before the money is credited back to my card?

  Usually the ATM will reverse this pending transaction, this can take up to 7 calendar days.

• How long does it take for a transaction refund to show on my card?

  Once the merchant has processed your refund, it normally takes around 3-5 business days to return to your card balance.

• How do I raise a chargeback claim?

  In the first instance, please contact the merchant about the issue and try to resolve it directly with them. If unsuccessful, please gather all of the details about the claim (description of events, original purchase confirmation, any written ...

• I've received my card, but it doesn't work.

  If this is a new or replacement card, it may need to be activated. For new cards, you may only need to create an account or login to your B4B Payments platform or app to activate the card. Depending on the company providing the card, or if the card ...

• How do I control what transactions are enabled on my prepaid card?

  You can control your prepaid card logging into your online account or via our app, you can easily suspend your card, switch off ATM access or disable e-commerce transactions.