How long does it take for a transaction refund to show on my card?
Once the merchant has processed your refund, it normally takes around 3-5 business days to return to your card balance.
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I tried to withdraw money from an ATM, but the money wasn't dispensed. I can see there is a pending transaction. How long will it take before the money is credited back to my card?
Usually the ATM will reverse this pending transaction, this can take up to 7 calendar days.
I have a pending transaction from an online merchant. I've cancelled the order, how long before the money is credited back to my card?
Most pending transactions that aren't completed will be credited back to your card in 7 working days. However car hire and hotel transactions can take up to 30 days.
How do I raise a chargeback claim?
In the first instance, please contact the merchant about the issue and try to resolve it directly with them. If unsuccessful, please gather all of the details about the claim (description of events, original purchase confirmation, any written ...
I've received my card, but it doesn't work.
If this is a new or replacement card, it may need to be activated. For new cards, you may only need to create an account or login to your B4B Payments platform or app to activate the card. Depending on the company providing the card, or if the card ...
How do I report a lost or stolen card?
The best option is to login to the B4B Payments cardholder platform or app and select the button "Report a lost or stolen card." Cardholders may also call customer services within opening hours to speak with a representative, or through our automated ...