I've received my card, but it doesn't work.

I've received my card, but it doesn't work.

If this is a new or replacement card, it may need to be activated. For new cards, you may only need to create an account or login to your B4B Payments platform or app to activate the card. Depending on the company providing the card, or if the card is a replacement, you may also need to perform a PIN transaction (such as a balance enquiry at an ATM.) This should activate your card for contactless payments.

Other reasons your card may not be working could include:
The transaction type is not allowed (ie. withdrawing cash at an ATM.)
You've suspended the card using the B4B Payments app or platform
The card has been suspended for other reasons
The card is faulty

If you are unable to activate the card using the B4B Payments platform, app, or with your PIN, please call our Customer Services Team for assistance. 



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