Cardholder User Guide
I want to download a card statement.
The quickest and easiest way to view transactions and download your card statement is to login to your account online via our website or the B4B Payments app.
How do I raise a chargeback claim?
In the first instance, please contact the merchant about the issue and try to resolve it directly with them. If unsuccessful, please gather all of the details about the claim (description of events, original purchase confirmation, any written ...
What are prepaid cards for business?
What are prepaid cards? A business prepaid card is a convenient way of having access to funds, in the same way that you would with a debit or credit card, but without the risk of overspending. For businesses of any size, regardless of industry, ...
Can I transfer my balance between two cards, if the cards are issued by different organisations?
Depending on the type of cards you are issued, and provided the personal details on both accounts match, you may be able to transfer balances between cards. Please contact our Customer Services Team for assistance.
How can I view my PIN number?
Please call our Customer Service team and to choose the options 1, then 4, or login into your account and select "Show PIN."
How are prepaid cards activated and registered?
B4B Payments prepaid cards may be activated using either the B4B Payments app or by going online to the B4B Payments cardholder portal. Physical prepaid cards: 1. Using the nine-digit card code printed on the front of the card and date of birth used ...
What service functionality is available on the B4B Payments App vs. B4B Payments cardholder platform?
Both the online B4B Payments platform and B4B Payments app feature the same servicing functionality. By using both the B4B online login portal and/or the B4B app available on both IOS and Android devices, cardholders may access and update the ...
What currencies are supported by B4B Payments?
GBP / USD / EURO
What languages are supported by B4B Payments?
The B4B Payments digital platform and app feature the following languages: English Italian Spanish French Portuguese Dutch German Czech Live customer service: English Italian
Does B4B Payments support new languages?
Under exceptional circumstances, B4B Payments may add a new language to the platform and app. If a new language is requested, a business case must be put forward and discussed with the B4B Payments team. For implementation, the B4B Payments platform ...
What are the B4B Payments operating hours?
Live customer service is available from: 9:00am - 5:30pm GMT Monday - Friday. Out of hours lost & stolen service available 24/7 For client and sales related queries: VISA +1 650 432 5555 +1 833 852 1356 (North America) Toll Free MASTERCARD +44 203 ...